July 17, 2012

“Dear Ian,

Ian, just a short note to thank you for the “helpful reminder list”, but more importantly, for all your efforts to date.

Firstly, can I say both Maree and I will never forget the “passion for the sale” which you displayed when we first met in the front garden of our Applecross home. It helped to cement our “gut” instinct to select you to sell the property. The decision to do so has proven to be correct, as both you and your company have been attentive and professional in all your dealings with us.

Secondly, I have had not encountered any issues to which I believe you could improve upon. In the current circumstances where the market is “flat” and property financing is tight, I am satisfied that you struck a fair deal for both our family (as the seller) and the buyer.

I look forward to the conclusion of the property settlement and wish you and your company well for the future.

Yours sincerely,”